FAQ


  • Can I use your themes on multiple domains?

Yes, you can purchase a single WPTriumph theme and use it on more than one site.

  • Can I use your themes to build websites for my clients?

Yes, you can use WPTriumph’s themes to build websites for your clients. However, if you plan to use our templates for commercial work or redistribution, we kindly ask to purchase our “developer license”.

  • What is your refund policy?

We stand behind the quality of the themes we have built. If, for whatever reason you are not fully happy, we offer a 30 day, no-hassle, money-back guarantee.

Simply contact us with the details of your purchase and we will issue a full refund to you. Refunds can only be issued for themes purchased through wptriumph.com directly.

  • Is there a support forum where I can get help with your themes?

At present we keep our forum closed for registration, however, you will get free support as long as you are a member, simply use the HELPDESK tab in your user panel, when you are logged in. Let us know what’s the problem and we will be happy to help. Please note, however, that we do not provide support for free accounts.

  • Under which  license themes are released?

All WPTriumph themes are released under the same GPL license that is used by WordPress:
http://wordpress.org/about/gpl/

  • Do your themes come with PSD’s (Layered Photoshop Files)?

No, at present both Personal and Developer License comes with no PSD files, except for the logos.

  • Do you provide free customization for your themes?

No, we do not currently offer support for customizations. Please understand that you are purchasing fully functional, working themes “as is”, and if due to poor coding and incorrect customization they break, we cannot be responsible for that.

  • Do your themes work with latest version of WordPress?

Yes, all our themes are frequently updated ans tested to make sure they work with the latest version of WordPress.

  • Can I remove the WPTriumph copyright notice in the footer?

Yes, you are not obliged to keep the credits for our website.

  • What forms of payment do you accept?

All of WPTriumph’s payment processing is handled through PayPal. After you complete the purchase process, please click the “RETURN TO MERCHANT ” button, to access your user panel. PayPal currently accept the following credit cards:

  • Visa
  • MasterCard
  • Discover
  • American Express

You can also pay for your WPTriumph membership from your PayPal account balance.

You do not need a PayPal account to purchase themes from WPTriumph, PayPal will accept any of the above credit cards without an account. In your credit card statement you will see either PAYPAL or payment to Otzar Sheli s.r.o.

  • Do You have an affiliate program?

Yes, and you can earn 50% on first + 50% on all future payment, please see details here.

  • Do you offer free installation?

Yes, if you’d like us to install the theme for you, we can do it within 1 week of your purchase date. We will require a fresh installation of wordpress with no content or plugins, where we would need admin access to restore the sample database and customize it properly to make it look like the demo. Contact us if you’d like to avail of the free installation service.

  • I can’t access my account, what do I do?

If you purchased membership (or used a coupon code from a Deals Website) but for whatever reason cannot access your account, please contact us with the username or payment details, so that we can help you asap.

  • What does the support cover?

Every purchase entitles you for a 12 months of free support and updates. Support only covers  broken themes and usage questions. We cannot help with third party plugins and modifications.

  • Will I still get support if I requested a refund?

Cheeky questions, but the answer is — no. If you requested a refund, we assume and believe you will not be using our themes.

  • Do your themes work with all Internet browsers?

WP Triumph themes supports all major browsers: Firefox, Chrome, Internet Explorer, Safari and Opera. We pay special attention on creating valid code that will be recognized and supported by all browsers.

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